Les Publications du Québec
Ministère de l'Emploi et de la Solidarité sociale

Payment terms and deadlines

To pay for your order, you must have a customer account with Les Publications du Québec or use your Visa or MasterCard credit card.

» Open a customer account
 
Deadline
Partners
90 days
Bookstores
Distributors
Resellers
60 days
Individuals
N/A
Non-retailers
30 days

Shipping and handling charges

Orders from individuals
Less than $19
$6
$19 or more
No charge (Canada)
Retailers orders (partners, bookstores, distributors, resellers)
Less than $400
$6
$400 or more
1,5%
Maximum
$200
Non-retailers orders
Less than $200
$6
$200 or more
3%
Maximum
$200
Orders from the United States
Less than $150
$15
$150 or more
10%
Maximum
$150
Important
  • Shipping and handling charges are taxable, except in the case of orders shipped to the United States.
  • Handling charges of $4.00 per order apply (with the exception of subscriptions, standing orders and standing order adjustments, and certain promotions), even if the customer uses its own carrier or picks up the order.

Delivery time

Shipping in Canada

You should expect it to take approximately three to five working days to receive your order.

Ground shipping only.

Shipping to the United States

You should expect it to take approximately four to six weeks to receive your order.

Ground shipping only.

Shipping outside Canada and the United States

Please contact:

Libris Express
8517 avenue des Belges
Montréal, Québec H2P 2B5
CANADA
Phone: (514) 278-8662

User licences for computer products

There are no reimbursements for Internet subscriptions

Number of users
Discount*
1 to 9
0.0 %
10 to 19
50.0 %
20 to 49
60.0 %
50 and over
70.0 %
Important

*Discount percentages apply solely to the user number ranges to which they refer.

 

Example of a $15 subscription ordered for 25 users:

  • 9 subscriptions (1 to 9) at 0% discount will cost $135 ($15/unit).
  • 10 subscriptions (10 to 19) at 50% discount will cost $75 ($7.50/unit).
  • 6 subscriptions (20 to 49) at 60% discount will cost $36.00 ($6.00/unit).
  • The subscription will cost $246.00. The calculated discount will be 34.4%.

Quantity discounts for authorized products

Quantity discounts are granted, according to the table below, to non-retail customers upon the purchase of several copies of the same title:

Number of copies
Discount
50 to 199
15%
200 to 299
20%
300 or more
25%

 

Returns

Returns of regular products

Any return of merchandise must be pre-authorized. You must initiate a return.

Barring exceptions, return shipping is at your expense and is payable to your carrier.

The time you have to initiate a return varies according to your customer category:

 
Return period
Partners
24 months
Bookstores
12 months
Distributors
Resellers
6 months
Non-retailers
Individuals
30 days

 

Returns of special products

No return accepted
Downloadable product
No return accepted
Videos and photocopies of laws and regulations
No return accepted
Computer products
Regular returns, provided the box or packaging is unopened
Delivery error or breakage during delivery
Return in 30 days at the Les Publications du Québec’s expense and by its carrier, upon authorization
Manufacturing defect
Return at the Les Publications du Québec’s expense by its carrier, upon authorization
Notice of withdrawal
Return in 60 days with a copy of the notice of withdrawal, if possible. At the customer’s expense.

Return address

Les Publications du Québec
350 de Copenhague, Local 130-3
Saint-Augustin-de-Desmaures(Québec)
G3A 2H3

 

Conditions commerciales
Conditions commerciales